Help CenterOccasionally, our LiveChat support team may ask you to open up a ticket or create one for you. This guide will show you how to access your ticket and where to go reply to it.
Step 1: Logging Into The Billing Area
To get started, login to the SimpleGameHosting Billing Area. The login information for the billing area was created when you purchased your server.
Step 2: Accessing Your Tickets
Once you're logged in and redirected to your Dashboard, click the Tickets button in the menu bar to view all of your tickets.
- All of your tickets will be located here.
You can filter your tickets by clicking on the column headers on the ticket page, such as:
- Department
- Subject
- Status
- Last Updated
Step 3: Viewing and Replying to Tickets
To view a ticket, simply click on it.
Once opened, you can respond by clicking the Reply button.
If your issue has been resolved, you also have the option to close the ticket by clicking the Close button next to Reply.
If you need help, don't hesitate to reach out to our support team by contacting us directly via LiveChat!