Help CenterAll good things must come to an end, and in this guide, we show you how to cancel your Minecraft server hosting with SimpleGameHosting.
👋 Something going on with your Minecraft server that is causing you to leave? Don't hesitate to reach out to our support team by submitting a Support Ticket or contacting us directly via LiveChat!
Step 1: Login to The Billing Area
Head over to the SimpleGameHosting Billing Area. and log in with your account. Your billing account was created when you first purchased your server. If you forgot your password, you can reset it easily from the login page.
Step 2: Select Your Services
Once logged in, you will see a Services box on the dashboard. Click it to view all of your active SimpleGameHosting products.
Step 3: Choosing The Server You Want to Cancel
If you have more than one server, make sure to click on the one you want to cancel.
Step 4: Canceling Your Server
With the server selected, click the Request Cancellation button.
⚠️ Your server will automatically cancel at the End of Billing Period. It will remain active until them. Canceling will not result in a refund per our terms of service. You must reach out to support for this.
You will be taken to a short form where you can enter a reason for canceling. A quick sentence or two is totally fine.
After filling out the form, click the Request Cancellation button again to confirm. You will then see a confirmation page letting you know that the cancellation is scheduled.
👋Heads Up: We do NOT need to approve your cancellation request. Submitting a request simply gives us a chance to check in and see if we can help with any issues you may be facing. Regardless, your server will be set to cancel at the end of the current billing period, so you can keep using it until then.
Decided not to cancel or need additional support? Don't hesitate to reach out to our support team by submitting a Support Ticket or contacting us directly via LiveChat!